Studio Policies

At Pure Pilates, our goal is to create a warm, welcoming, supportive and empowering enviroment for every client. Our policies are designed to ensure a safe, enjoyable and productive experience for all.

All sessions must be booked in advance through MINDBODY, the Pure Pilates branded app, or directly with our staff. Payment for sessions MUST be made prior to, or at the time of booking. A minimum of 24 hours’ notice is required to cancel or reschedule your session. Cancellations made less than 24 hours before your scheduled session, no-shows, or late arrivals will be charged in full. Refunds are not provided for unused or expired sessions, late cancellations, or no-shows. There are NO EXCEPTIONS to this policy.

Accepted payment methods include cash, check and all major credit cards. Alternative payments upon request. A 5% discount is available for cash payments. All purchases are non-refundable, non-transferable and expire 1 year from date of purchase.

Notify your instructor of any issues, injuries, relevant conditions or pregnancy prior to your session. We reserve the right to refuse participation due to safety reasons.

Clean all equipment used and wipe down and return all props to their designated area after each session.

Weather related cancellations will be posted on social media and through our booking system.

In order to keep our space, calm, clean, safe, and welcoming for all, please observe the following guidelines:

Silence your cell phone and refrain from using it during class.

No gum, candy, food, coffee drinks or carbonated beverages.

Tie up your hair, remove hair/claw clips, jewelry or watches to avoid bodily injury or equipment damage.

Wear comfortable, form-fitting clothing that allows movement. No zippers, buttons or clothing that could catch on the equipment.

Designated Pilates shoes or grippy socks only; NO OUTSIDE SHOES - NO EXCEPTIONS. Grippy socks highly recommended.

RESPECT THE SPACE, YOUR INSTRUCTORS, FELLOW CLIENTS, AND EQUIPMENT